Privacy Policy

Privacy Statement

2021-11-22 20:50:46

First things first

– your privacy is important to us. We know that’s what all these kinds of

notices say, but we mean it. You’ve placed your trust in us by using Touricon services, and we value that trust. That means we’re committed to protecting and safeguarding any personal data you give us. We act in our customers’ interest and are transparent about the processing of your data.

This document describes how we use and process your data, hopefully, provided in a readable and transparent manner so you can understand where we’re coming from without dying of boredom. As a bonus, it also tells you how to contact us if you have questions about your data, which we’re more than happy to answer. You should also check out our Cookie Statement, which tells you how Touricon uses cookies and other similar technologies. Finally, for a better understanding of what we mean by “Trip,” “Trip Provider,” “Trip Service,” and “Trip Reservation,” please read the Touricon Terms and Conditions.

Suppose you’ve ever used our services before. In that case, you know that Touricon offers online travel-related services through our websites and mobile apps and other online platforms like partners’ websites and social media. Why mention every one of these? It’s good to know that all the following information applies to not one, not two, but all of these platforms. We have several platforms but one Privacy Statement.

This one Privacy Statement applies to any kind of information we collect through these platforms or other means connected to these platforms (like emailing our Customer Service team, for example). It makes reading all of this a lot simpler.

We might amend the Privacy Statement from time to time. If you care about your privacy, visit this page regularly to know exactly where you stand. If we make changes to the Privacy Statement that will impact you (e.g., if we intend to process your data for purposes other than communicated in the past in this Privacy Statement), we’ll notify you of these changes before the new activities begin.

The hard truth: If you disagree with this Privacy Statement, you should discontinue using our services. If you agree with our Privacy Statement, then you’re all set to book your next stay. Let the good times roll!

What kind of personal information does Touricon collect?

We can’t help you book the perfect accommodations without information, so when you use our services, we ask for specific pieces of information. This is pretty basic stuff – your name, preferred contact details, the names of anybody traveling with you, and your payment information. You can decide to submit special requests for your upcoming Trip (e.g., specific preferences). In addition to this, we also collect information from your computer, phone, tablet, or another device you’re using to access our services. This can include the IP address, the browser you’re using, and your language settings. There are also situations when we receive information about you from others or automatically collect other information. This is a basic overview of the information we collect, but

if you’d like to know more specifics, we go into a lot more detail below. Read more

Why does Touricon collect and use your data?

The main reason we ask you for personal details is a very good one – it’s to help administer your online bookings and ensure you get the best service possible. We also use your data to contact you and inform you about our latest deals and special offers that we think would interest you. There are other uses, too – if you’d like to find out what they are, keep reading for a more detailed explanation. Read more

How does Touricon share your data with third parties?

There are different parties integrated into the Touricon services in various ways for various reasons. The primary purpose is to share your data relevant for your Trip with the Trip Provider to complete your Trip

Reservation. Other parties can receive some of your data, which we involve to provide you with the Touricon services. These

include financial institutions, advertisers, subsidiaries of the Touricon

corporate family, and other affiliates of the Booking Holdings Inc. corporate family, or in some cases if we are required by applicable law, governmental or other authorities. We do not sell or rent your data. Below, we’ll detail how the information you share with us is used and exchanged with these parties. Read more

How does Touricon process communications that you and your booked Trip Provider might send to Touricon?

Touricon can help you, and Trip Providers exchange information and requests about their services and existing Trip Reservations, directing the communications through Touricon. Read on here if you want to learn more about how Touricon receives and handles these communications. Read more

How does Touricon use mobile devices?

We offer free apps through which we also collect and process personal data. This works the same way as our website, but they also allow you to use our location’s services. Read more

How does Touricon use social media?

The use of social media services may be integrated with the Touricon

services in various ways, which can involve us collecting some of your data or the social media provider receiving some of your information. If you’d like to learn more about how this information is used and exchanged, keep reading. Read more

What security and retention procedures does Touricon put in place to

safeguard your data?

We adhere to appropriate and adequate procedures to prevent unauthorized access to and misuse of our process data. Read more

How does Touricon treat personal data about children?

Unless otherwise indicated, Touricon is a service you’re only allowed to use if you’re over 16 years old. We only process information about children with the consent of the parents or legal guardians or when the information is provided to us by the parents or legal guardian.

Read more

How can you control the personal data you’ve given to Touricon?

You always have the right to review the personal information we keep about you. You can request an overview of your data by emailing us at the email address below. If you want to know more about your rights to control your data, read more here. Read more

Who’s responsible for the processing of personal data on the Touricon

website and apps?

Touricon, located in Male’, Maldives, controls the processing of

personal data on its websites and mobile apps. Read more

What kind of personal data does Touricon collect?

Ok, so you’re looking for some more specifics. Here’s an in-depth view of the information we collect.

Personal data you give to us.

Touricon collects and uses the information that you provide us. When you make a Trip Reservation, you are (as a minimum) asked for your name and email address. Depending on the Trip Reservation, we might also ask for your home address, telephone number, payment information, date of birth, the names of any guests traveling with you, and any preferences (e.g., meal preferences or mobility restrictions) you have for your Trip.

If you need to get in touch with our customer service team or reach out to us through other means (e.g., using social media or communicating with your booked Trip Provider through us), we’ll collect information from you there, too. Guests can also be asked to provide a review to help ensure future guests get exactly what they’re looking for. Again, we’ll collect information from you included in your thoughts, like your display name and avatar if you choose one.

There are also other instances where you’ll provide us with information. For example, suppose you’re browsing with your mobile device. In that case, you can decide to enable Touricon to see your

current location or grant access to your contact details – this helps us

provide you with the best possible service and experience (e.g., to visit our city guides, the nearest restaurants & attractions to your location, or

other recommendations). You can also open a user account, which allows you to save your settings, upload photos, review previous bookings, or plan and manage future reservations or benefit from other features only available to account holders (such as incentives or other benefits we might offer).

You can decide to participate in referral programs or sweepstakes, which involves providing us with personal data. In addition to that, you can give us feedback or ask for help with using the Touricon travel services.

Personal data you give us about others.

Of course, you might not just be making a Trip Reservation for yourself. You might be making a Trip with other guests whose details you provide as part of the Trip Reservation, or you might make a Trip Reservation on behalf of someone else. If you maintain a Touricon for Business

account, you can also create an address book to facilitate business travel and manage the others’ bookings. In some cases, you can use Touricon

to share information with others. This might take the form of forwarding a wish list or participating in referral programs, but such information can only be used as described in the offered interface – check the details there if you want to learn more.

However, now we should point out that it’s your responsibility to ensure the person or people you’ve provided personal information about are aware that you’ve done so. They have accepted how Touricon uses their

information (as described in this helpful privacy statement).

Personal data we collect automatically.

Even if you don’t end up making a Trip Reservation (and when you do), when you visit our websites or apps, we automatically collect certain information. This includes your IP address, the date and time you accessed our services, the hardware, software, or internet browser you used, and information about your computer’s operating system, like application versions and your language settings. We also collect information about clicks and which pages were shown to you.

If you’re using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics, location details, app crashes, and other system activity. For example, when you make a reservation, our system registers through which means and from which websites you made your reservation or entered the Touricon websites and apps.

Personal data we receive from other sources.

It’s not just the things you tell us, though – we might also receive information about you from other sources. These include business partners, like affiliate partners, subsidiaries of the Touricon corporate family, other affiliates of the Booking Holdings Inc. corporate family (see here), and other independent third parties, and anything we get from them can be combined with information provided by you. For example, the Touricon reservation services are not only made available by Touricon

and the Touricon apps but are also integrated into the benefits of affiliate partners you can find online. When you use some of these, you provide our business partner’s reservation details, forwarding your details to us. We also integrate third-party service providers to facilitate payment between bookers and Trip Providers. These service providers share payment information, so we can administer and handle your Trip.

Reservation, making sure everything goes as smoothly as possible for you.

Another example is integrating communication services into our platforms to connect with the booked Trip Provider about your stay. When we do, we receive metadata about communication activities (e.g., where you called, who you are, the date and length of the call, etc.). We might also receive information about you to deliver more relevant advertisements, like social media partners’ additional cookie data made available to Touricon. Read more.

 Why does Touricon collect and use your data? for more information. When you link your Touricon user account to your social media account, personal data might be shared with Touricon by that social media provider, but only when you don’t mind them doing so. Of course, you always have the choice not to share this data.

Trip Providers might share information about you with Touricon

too – this might happen if you have support questions about your pending

reservation when disputes arise about a Trip Reservation (though naturally, we don’t like it when that happens).

Why does Touricon collect and use your data?

We use the information collected about you for various purposes. For example, your personal data may be used in the following ways:

Trip Reservations: First and foremost, we use your data to complete and administer your online Trip Reservation, which is central to what we do as a company. This includes sending you communications related to your Trip Reservation, such as confirmations, modifications, and reminders.

Customer service: We provide international customer service from our online platforms, available 24/7. Sharing your relevant details—such as reservation info or info about your user account—with our global customer service staff allows us to respond when you need us, which

includes helping you find an appropriate Trip Provider and responding to any questions about your Trip Reservation or anything else.

Account facilities: Touricon users can create an account on our websites or apps. We use the info you give us to administer this account, enabling you to do several valuable things. You can manage your Trip Reservations, take advantage of special offers, make future Trip Reservations easily, and manage your settings. Managing personal settings lets you keep and share lists, share photos, view previously searched Trip Services, and check other travel-related info you’ve provided. It also enables you to view reviews you’ve submitted. If you want, you can share specific information in your user account by creating a public profile associated

with either your first name or a screen name of your choice. Touricon

for Business account holders can save contact details in the facility’s account, manage their business reservations, and link other account holders to the Touricon for Business account.

Online groups: We may enable users with an account to join and interact through online groups or forums.

Marketing activities: We use your information for marketing activities. These activities include:

Use your contact information to send you news about travel-related products and services. In addition, you can unsubscribe from email marketing communications quickly, easily, and anytime – click the “Unsubscribe” link included in each newsletter or other communication.

Based on your information, individualized offers might be shown to you on the Touricon website, in mobile apps, or on third-party websites/apps (including social media sites), and the content of the site displayed to you might also be personalized. These could be offers that you can book directly on the Touricon site, co-branded sites, or other third-party offers or products we think might interest you.

When you participate in other promotional activities (such as sweepstakes, referral programs, or competitions), relevant information will be used to administer these promotions.

Communicating with you: There may be times when we get in touch, including by email, mail, phone, or text. The method depends on the contact info you share with us. We process the communications you send us, which could be for several reasons, including:

Respond to and handle any requests you or your booked Trip Provider have made. Touricon also offers guests and Trip Providers various means to exchange information, recommendations, and comments about Trip Providers and existing Trip Reservations through Touricon. For more

information, scroll down a bit, and read the section “How does Touricon

process communications that you and your booked Trip Provider may send through Touricon?”.

If you haven’t finalized a Trip Reservation online, we can contact you with a reminder to continue with your reservation. We believe that this additional service benefits you as it allows you to carry on with a Trip Reservation without having to search for Trip Provider or fill in your reservation details again.

When you use our services, we might send you a questionnaire or invite you to provide a review of your experience with Touricon or the Trip.


We might also send you other materials related to your reservations, like how to contact Touricon if you need assistance while you’re away, and information that we feel could be useful to you in planning your Trip or getting the best out of your stay. We might also send you material related to upcoming reservations or a summary of previous reservations you made through Touricon.

Even if you don’t have an upcoming reservation, we might need to send you other administrative messages, including security alerts.

Market research: Sometimes, we ask our customers to participate in market research. Review the info provided when you’re invited to understand further what personal data is collected and how it’s used.

Improving our services: We also use personal data for analytical purposes. This is part of our mission to improve our services and enhance the user experience, but it can also be used for testing purposes, troubleshooting, and improving the functionality and quality of our online travel services. The main goal here is to optimize and customize our online platform to your needs, making our site easier and more enjoyable to use. We strive to only use pseudonymized data for these analytical purposes.

Guest reviews and other destination-related info: You may be invited to submit a review during and after the Trip you book through us. We may also enable guests traveling with you or on whose behalf you booked to

provide a review. This invite asks for information about the Trip Provider or the destination. Account-holders can choose to either display a study with a screen name instead of their real name (which can be chosen in the user account facility) or else choose to display a review anonymously. Adding an avatar is also possible. By completing a guest review, you agree that it can be displayed on (as described in detail in our Terms and Conditions) the relevant Trip Provider information page on our websites, our mobile apps, our social media accounts, and social media apps, or the online platform of the relevant Trip Provider or business partner’s website. This is to inform other travelers about the quality of the Trip Service you used, the destination you have chosen, or different experiences you choose to share.

Call monitoring: When you call our customer service team, Touricon

uses an automated phone number detection system to connect your phone number to your existing reservations, which helps save time for both you and our customer support staff. Our customer service staff may still ask for verification, which ensures your reservation details remain confidential. During calls with our customer service team, live listening might be conducted, or calls might be recorded for quality control and training purposes, including using the recordings for handling claims and fraud detection purposes. Although not all calls are recorded, recordings are kept for a limited amount of time and automatically deleted later on, unless Touricon has a legitimate interest in maintaining these recordings for a more extended period, including fraud investigation and legal purposes.

Promote a safe and trustworthy service: To create a reliable environment for you, your fellow travelers, Touricon. Mv’s business partners, and our Trip Providers, may use personal data to detect and prevent fraud and other illegal or unwanted activities. Similarly, we may use personal data for risk assessment and security purposes, including the authentication of users and reservations. As a result, we may have to stop or put certain reservations on hold for these purposes until we finish our assessment.

Legal purposes: Finally, in some instances, we may need to use your info to handle and resolve legal disputes, for regulatory investigations and compliance, to enforce the terms of use of the Touricon online reservation service, or to comply with lawful requests from law enforcement.

Providing your data to Touricon is voluntary. However, depending on the service you want to use, we might only provide you with this service if certain personal data is collected. For instance, we cannot process your Trip Reservation if we don’t collect your name and contact details.

Suppose we use automated means to process personal data that produces legal effects or significantly affects you. In that case, we will implement suitable measures to safeguard your rights and freedoms, including the right to obtain human intervention.

To process your data as described above, we rely on the following legal bases:

Because of purposes A and B, Touricon relies on the legal basis that the processing of the personal data is necessary for the performance of a contract, specifically to finalize and administer your Trip Reservation. If the required personal information is not provided, Touricon cannot complete the Trip Reservation or provide customer service. Given

purposes, C to K, Touricon relies on its legitimate commercial business interest to provide its services, prevent fraud, and improve its services. When using personal data to serve Touricon. mv’s or a third party’s legitimate interest, Touricon will always balance your rights and interests in protecting your data against Touricon’s rights and interests or those of the third party. For purpose L, Touricon also relies on compliance with legal obligations (such as lawful law enforcement requests). Therefore, where needed under applicable law, Touricon will obtain your consent before processing your data for direct marketing purposes.

If you want to object to the processing set out under C to K, and no opt-out mechanism is available to you directly (e.g., in your account settings) to the extent applicable, feel free to contact [email protected]

How does Touricon share your data with third parties?

In certain circumstances, we’ll share your data with third parties.

The Trip Provider You Booked: This one’s pretty important for what we do! To complete your Trip Reservation, we transfer relevant reservation details to the Trip Provider you’ve booked. Depending on the Trip Reservation and the Trip Provider, this can include your name, contact details, payment details, the names of guests traveling with you, and any preferences or other info you specified when you made your Trip Reservation. If you have a question about your Trip, we may contact

the Trip Provider and ask them to handle your request. Unless payment is made during the booking process through the Touricon website, we’ll forward your credit card details to the booked Trip Provider for further handling (assuming you’ve provided us with those details during your

booking process). In reservation-related disputes, we may give the Trip

Provider information about the reservation process as needed to handle the conflict. This may include a copy of your reservation confirmation as proof that a Trip Reservation was actually made.

Your Local Touricon Office: To support the use of the Touricon services, your details may be shared with subsidiaries of the Touricon corporate family, which act as service providers for Touricon, including customer support services. To find out everything you need to know about the Touricon corporate family, visit About Touricon.

Third-party service providers: We use service providers, which are not part of the Touricon corporate family, to support us in providing the Touricon services. These service providers offer customer support, market research, fraud detection and prevention services, including anti-fraud screening.; payment services. We use third parties to process payments, handle chargebacks or provide billing collection services. When a chargeback is requested for your Trip Reservation by either you or the credit card holder used to make your reservation, we need to share certain reservation details with the payment service provider and the relevant financial institution to handle the chargeback. This could also include a copy of your reservation confirmation or the IP address used to make your reservation. We might share information with relevant financial institutions if we consider it strictly necessary for fraud detection and prevention—marketing services. We share personal data with advertising partners, including your email address, as part of marketing the Touricon

services through third parties (to ensure that relevant advertisements are

shown to the right audience). We strive only to share email addresses in hashed form to enable matching your email address with an existing customer database so your email address can’t be used for other purposes. In our Cookie Statement, look at “How are cookies used?” and “What are your choices?” for more information on personalized advertisements and your choices. All service providers are required to continue to safeguard your data adequately.

Competent Authorities: We disclose personal data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection, or prosecution of criminal acts and fraud or if we’re otherwise legally obliged to do so. We may need to disclose personal data to competent authorities further to protect and defend our rights or properties or the rights and properties of our business partners.

Business Partners: We work with many business partners around the world. These business partners distribute or advertise the Touricon services, including the services and products of our Trip Providers.

When you make a reservation on one of our business partners’ websites or apps, specific personal data you give them, such as your name and email address, your address, payment details, and other relevant information, will be forwarded to us to finalize administer your Trip Reservation. If the business partner, Touricon, provides customer service, will share details applicable to your reservation with the business partners (as and when needed) to provide appropriate and efficient support. When you make a reservation through one of our business

partner’s websites, the business partners can receive certain parts of your data related to the specific reservation, such as your name and email address. This is for their internal purposes (analytical purposes) and if requested by you, for the administration of loyalty programs or marketing.

When you make a reservation on a business partners’ website, take the time to read their privacy notice if you want to understand how these business partners may process your data. We may also exchange information about our users with business partners for fraud detection and prevention purposes and strictly necessary.

Booking.Basic: We may enable you to book Booking.Basic. Booking. Primary entails that your reservation is facilitated by Trip Provider different from the booked accommodations. As part of the reservation process, we will be required to share some of your relevant data for the reservation with this business partner. If Booking. Basic is used; please review the information provided in the booking process or consult your reservation confirmation for more details about the Trip Provider and how they further process your data.

Touricon accesses communications and may use automated systems to review, scan, and analyze communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; research; customer engagement, including to provide you with information and offers that we believe may be of interest to you; and customer or technical support. 

We reserve the right to block the delivery of or review communications that we, in our sole discretion, believe may contain malicious content, spam, or pose a risk to you, accommodation partners, Touricon, or others. Note, all communications sent or received using Touricon

communication tools will be accepted and stored by Touricon. Through whose platform you made the reservation, business partners, and Trip

Providers may choose to communicate with you directly by email or other

channels that Touricon does not control.

How does Touricon use mobile devices?

We offer free apps for various mobile devices and versions of our regular website that have been optimized for mobile and tablet browsing. These apps and mobile websites process the personal details you give us in much the same way our website does, and they also allow you to use location services to find Trip Services nearby if you want us to. With your consent, we may send you to push notifications with information about your Trip Reservation. You may grant us access to your location data or contact details in order to provide services requested by you.

When you upload a picture from your mobile device, your picture may also be tagged with your location information. Please read the instructions of your mobile device to understand how to change the settings and enable the sharing of such data or the receipt of push notifications.

We make use of something known as cross-device tracking to optimize our services and marketing activities. This may be done with or without the use of cookies. For more information about cookies and other similar technologies, please see our Cookie Statement. With cross-device tracking, Touricon can track user behavior across multiple devices. As part of cross-device tracking, Touricon may combine data collected from a particular browser or mobile device with another computer or device linked to the computer or device from which the data was collected.

To optimize the content of the Touricon newsletter, Touricon combines the searches and reservations made from different computers and

devices. In addition, you can unsubscribe from the Touricon newsletter anytime.

Personalized advertisements shown to you on other websites or apps can be offered based on your activities on linked computers and devices. By amending your cookie settings on your gadget (see in our Cookie Statement under “What are your choices”), you can change your cross-device tracking settings for advertisement purposes. You should know that logging out of your user account will not mean that you no longer receive personalized advertisements.

How does Touricon use social media?

Here at Touricon, we use social media in different ways. We use it partly to facilitate the use of online reservation services and promote our Trip Providers’ travel-related products and services and advertise and improve our services. Of course, you’re free not to use the social media features.

Login with your social media account. We offer you the opportunity to sign into a Touricon user account with your social media account, which saves you from remembering different user names and passwords for various online services. After you’ve signed in once, you’ll always be able to use your social media account to sign in to your Touricon account. You can decouple these accounts from each other anytime.

Integration of social media plugins: We also have integrated social media plugins into the Touricon website and apps. This means that when you click on one of the buttons (such as Facebook’s “Like” button), certain information is shared with these social media providers. For example, suppose you’re logged in to your social media account at the same time. In that case, your social media provider may relate this information to your social media account and possibly present your actions on your social media profile to be shared with others in your network.

Other social media services and features. We may integrate other social media services (like social media messaging) to interact with Touricon

or with your contacts about our services. For example, we may maintain social media accounts and offer apps on several social media sites. Whenever you connect with Touricon through social

media, your social media service provider may allow you to share information with Touricon. If you choose to share, you will generally be told by your social media provider which information will be shared. For example, when you log in to a Touricon user account with your social media account, certain information (as authorized by you to your social media provider) may be shared with Touricon. This might include your email address, age, or profile pictures saved in your user account.

When you register with a Touricon social media app or connect to a social media messaging service without having a Touricon user account, the information you choose to share with us may include the basic information available in your social media profile (including your email address, status updates and a list of your contacts). We’ll use this information to help

provide you with the service you requested – for example, forward a message you want to send to your contacts or create a personalized user experience in the app itself or on our websites. It means that, if you like us to, we can customize our services to fit your needs, connecting you and your friends with the best travel destinations and analyzing and enhancing our travel-related services. In addition, your social media provider will be able to tell you more about how they use and process your data whenever you connect with Touricon through them, for instance, by combining personal data they collect when you use Touricon through them with the information they collect when you use other online platforms linked with your social media provider.

What security and retention procedures does Touricon put in place to

safeguard your data?

We observe reasonable procedures to prevent unauthorized access to and the misuse of personal data.

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions to access and use our servers’ personal data. Only authorized personnel are permitted to access personal data in the course of their work.

We will retain your data for as long as we deem it necessary to enable you to use our services, to provide our services to you (including maintaining the online user account (if created)), to comply with applicable laws, to resolve disputes with any parties, and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement.

How does Touricon treat personal data about children?

The services offered by Touricon are not directed at children under 16 years old. For children younger than 16 years old, the use of any of our services is only allowed with the valid consent of a parent or a guardian. In limited cases as part of a reservation, purchase of other travel-related services, or in exceptional other circumstances (such as features addressed to families), Touricon may collect and use children’s information only as provided by the parent or guardian or with their consent. If we become aware that we process information of a child under 16 years old without the valid approval of a parent or guardian, we reserve the right to delete it.

How can you control the personal data you’ve given to Touricon?

We want you to be in control of how we use your data. You can do this in the following ways:

\You can ask us for a copy of the personal data we hold about you;

You can inform us of any changes to your data, or you can ask us to correct any of the personal data we hold about you, though you may be able to make such changes yourself as explained below;

In certain situations, you can ask us to erase, block, or restrict the processing of the personal data we hold about you or object to particular ways in which we are using your data; and

You can also ask us to send the personal data you’ve given us to a third party in certain situations.

Where we use your data based on your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your data based on legitimate interest or the public interest, you have the right to object at any time to that use of your data subject to applicable law.

We rely on you to ensure that your data is complete, accurate, and current. Therefore, please inform us of any changes to or inaccuracies of your data by contacting us immediately.

If you have an online user account, you can access a significant amount of your data through our website/apps. In addition, our website/apps generally present you with the option to add, update or remove information we have about you.

If any personal data about you is not accessible through our website/apps, you can send us a request at no cost. For any recommendations regarding this Privacy Statement or if you have a complaint, contact our Data Protection Officer at [email protected] You can also contact your local data protection authority. To exercise any of

your rights, fill out the Data Subject Request for Touricon Customers form.

If you want to object to processing your data based on legitimate interest and no opt-out mechanism is available to you directly, you can contact us at [email protected]

Who is responsible for the processing of personal data on Touricon

and how to contact us?

Touricon controls the processing of personal data as described in this Privacy Statement. Touricon is a business registered under the laws of Maldives.

If you have any questions about this Privacy Statement or our processing of your data, contact our data protection officer at [email protected],

and we’ll get right back to you. 

Cookie Statement

Whenever you use our online services, including our applications, cookies, and other tracking technologies can be used in various ways, like making the Touricon website work, analyzing traffic, or advertisement. These technologies are used by us directly or by our business partners, including third-party service providers and advertisers we work with. If you want to learn more about what a cookie is, how they’re used and what your choices are, you can read more here.

What’s a cookie?

How are cookies used?

What’re your options?

What’s a cookie?

A cookie is a small amount of data placed in your computer’s browser or on your mobile device. So-called “first-party cookies” (not as much fun as they sound) are cookies served by the entity operating the domain through which the cookie is served. Touricon. mv’s cookies are, therefore, “first-party cookies.” However, if we allow others to service cookies through the Touricon websites and apps, these cookies are so-called “third-party cookies.”

In addition, there’s a difference between session Cookies and permanent Cookies. Session Cookies only exist until you close your browser. Permanent cookies have a longer lifespan and aren’t automatically deleted when you close your browser. We strive to serve Cookies or allow the serving of Cookies with a maximum lifespan of 5 years. Only in exceptional circumstances, like for security purposes and where necessary, will a Cookie have a longer lifespan than that.

In addition, other tracking technologies are used, which are similar to cookies. These can include web beacons (pixel tags, web bugs, or gifs), tracking URLs, or software development kits (SDKs). A web beacon is a tiny graphic image of just one pixel that can be delivered to your computer as part of a web page request in an app, in an advertisement, or in an HTML email message. Pixels can be used to retrieve info from your device, like your device type or operating system, IP address, and time of visit. They’re also used to serve and read cookies in your browser. Tracking URLs are used to understand from what referring website the Touricon websites or apps are used. SDKs are small pieces of code included in apps that function like cookies and web beacons.

All these technologies together are referred to in this Cookie Statement as “cookies.”

How are cookies used?

Cookies are used for different purposes. First, they allow you to be recognized as the same user across different pages, between websites, or when you use an app. The types of info that we collect through Cookies include IP address; device ID; viewed pages; browser type; browsing info; operating system; internet service provider; timestamp; whether you have responded to an advertisement; the referring URL; and features used or activities engaged in within the website/apps.

Our website and apps use cookies for different purposes:

Technical Cookies: We try to give our visitors an advanced, user-friendly website and apps that adapt automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, make them function correctly, create your user account, sign you in, and manage your bookings. These technical cookies are necessary for our website to work correctly.

Functional Cookies: We also use functional cookies to remember your preferences and help you use our website and apps efficiently and effectively. If you’re using the Touricon websites or apps to search for a Trip, for example, these cookies remember your preferred currency, language, your searches, and your previously viewed Trip.

Providers. We might also use cookies to remember your registration info so that you don’t have to retype your login credentials each time you visit our site. Passwords will, however, always be encrypted. These functional cookies aren’t strictly necessary for the functioning of our website or apps, but they add functionality and enhance your Touricon experience.

Analytics Cookies: We use these cookies to gain insight into how our visitors use Touricon. This means we can find out what works and what doesn’t, optimize and improve our websites or apps, understand the effectiveness of advertisements and communications, and ensure we continue to be exciting and relevant. The data we gather can include which web pages you’ve viewed, which referring/exit pages you’ve entered and left from, which platform type you’ve used, which emails

you’ve opened and acted upon, and the date and time stamp info.

It also means we can use details about how you interacted with the site, like the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use, and the text you enter into various fields. We use analytics cookies as part of our online advertising campaigns to learn how users interact with our website or apps after they’ve been shown an online advertisement. This may include advertisements on third-party websites. Analytics cookies may also be used to enable our business partners to learn if their customers use accommodation offers integrated into their websites.

Commercial Cookies: We use third-party cookies and our own to display personalized advertisements on our websites and other websites. This is called “retargeting,” and it’s based on browsing activities like the destinations you’ve been searching for, the accommodations you’ve viewed, and the prices you’ve been shown.

What are your choices?

To learn more about cookies and how to manage or delete them, just visit and the help section of your browser. In the settings for browsers like Internet Explorer, Safari, Firefox, or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on your browser – use the “Help” function to locate the settings you need.

If you decide not to accept certain technical and functional cookies, you might not use some functions on our website. For example, we currently don’t support “Do Not Track” browser settings. However, if a common standard has been developed that defines what exactly will be meant by “Do Not Track” browser signals, we’ll review Cookie Statement again.

Advertising: When it comes to online advertising and marketing companies, we strive to work with companies members of the Network Advertising Initiative (NAI) and the Interactive Advertising Bureau (IAB). Members of NAI and IAB adhere to industry standards and codes of conduct. In addition, NAI and IAB members allow you to opt-out of behavioral advertising. Visit to identify

the NAI members that may have placed an advertising cookie file on your


To opt-out of an NAI member’s behavioral advertising program, check the box corresponding to the company you want to opt-out from. You can also visit or to learn how to opt-out of customized advertisements. In addition, your mobile device may allow you to limit the sharing of information for retargeting purposes through its settings. Be aware that opting

out of an online advertising network doesn’t mean you will no longer receive or be subject to online advertising or marketing analysis. It just means the network you opted out of won’t deliver ads customized to your web preferences and browsing patterns anymore.

Analytics: To control data collection for analytical purposes through Google Analytics from certain browser types, visit the Google Analytics Opt-out Browser Add-on (for desktop only).

If you have any questions, suggestions, or comments about this Cookie Statement, send an email to [email protected] Our Cookie Statement may also be amended from time to time – so visit this page regularly

to stay up to date.